Policy
Privacy Policy
Effective Date: October 10, 2026
This Privacy Policy explains how:
James Tourist & Travel Agency
Operating as AfghanTours.com
Tour Operator License: ATO-KBL-1617
2nd Floor, Majid Mall
Shahr-e-Naw, District 10
Kabul, Afghanistan
collects, uses and shares personal information in connection with AfghanTours.com and its travel services.
1. Information We May Collect
Depending on the service, we may collect:
Contact information
- name;
- email;
- telephone or WhatsApp number;
- country of residence.
Travel and booking information
- travel dates;
- number of travelers;
- selected tour or itinerary;
- accommodation and transport preferences;
- interests;
- special requests;
- booking status;
- booking reference.
Information needed to arrange travel
Where necessary, we may request information for:
- hotels;
- transportation;
- domestic flights;
- permits;
- provincial travel permissions;
- registrations;
- visa-support documentation;
- other travel arrangements.
This may include passport or identification information where reasonably required.
Payment records
We may retain:
- payment reference;
- amount due;
- amount paid;
- settlement currency;
- balance;
- transaction status;
- payment-provider reference.
When a payment is completed through hosted third-party checkout, AfghanTours does not need to receive or store the traveler’s complete card credentials.
Technical information
Website and hosting systems may generate:
- IP address;
- browser/device information;
- request logs;
- security logs;
- timestamps.
2. How We Use Information
Information may be used to:
- respond to inquiries;
- prepare quotations and itineraries;
- create and administer bookings;
- arrange hotels, guides, vehicles and transportation;
- coordinate permits and travel permissions;
- communicate operational updates;
- process and reconcile payments;
- process cancellations or refunds;
- provide customer support;
- protect our systems;
- prevent fraud or misuse;
- maintain business/accounting records;
- comply with applicable legal requirements.
3. Inquiry Information
Submitting an inquiry does not create a confirmed booking.
General inquiries do not require contractual Terms or Cancellation Policy acceptance.
4. Sharing Information to Provide Your Trip
We may share information where reasonably necessary with:
- hotels;
- guides;
- drivers;
- transport companies;
- airlines;
- local service providers;
- payment processors;
- competent government authorities.
We seek to provide only information reasonably necessary for the relevant service or requirement.
5. Government Permits and Provincial Travel Permissions
Travel to certain provinces, destinations, or areas in Afghanistan may require advance notification, registration, travel permission, or other coordination with relevant Afghan government authorities.
Where required for your itinerary, AfghanTours may provide relevant traveler information to competent authorities before or during your trip for the purpose of obtaining or facilitating:
- permits;
- registrations;
- provincial travel permissions;
- required notifications;
- access approvals;
- related travel documentation.
Information provided may include:
- name;
- nationality;
- passport or identification details;
- travel dates;
- itinerary;
- destinations; and
- other information reasonably required by the relevant authority.
This may involve Afghan national, provincial, local, security, tourism, immigration or other competent government authorities where the applicable notification, registration, permit, travel permission or access approval is required.
AfghanTours will seek to provide only information reasonably necessary for the applicable travel requirement.
Government authorities process information according to their own legal and administrative requirements, which are outside AfghanTours’ control.
6. Payment Providers
If a traveler uses a third-party payment method, information necessary to initiate, verify and reconcile the transaction may be exchanged with the payment provider.
Payment providers operate under their own terms, privacy policies and regulatory obligations.
AfghanTours does not request customers’ payment-wallet PINs, complete one-time passwords or similar private authentication credentials.
7. Other Service Providers
We may use providers supporting:
- hosting;
- email;
- security;
- payment processing;
- technical maintenance;
- accounting;
- professional services.
Information should be processed only to the extent reasonably necessary to perform those services or comply with applicable requirements.
8. Government and Legal Requirements
We may disclose information where reasonably required to:
- comply with applicable law;
- fulfill travel-permission or registration requirements;
- respond to a lawful request from a competent authority;
- protect travelers, staff or others;
- protect legal rights;
- investigate suspected fraud or unlawful conduct.
9. International Processing
Travel arrangements and technology services may involve providers in different countries.
Information may therefore be processed or transmitted outside the traveler’s country where reasonably necessary to provide the requested service.
10. Data Security
We take reasonable organizational and technical measures intended to protect information from unauthorized access, alteration, disclosure or loss.
No electronic system can be guaranteed completely secure.
Customers should never send AfghanTours passwords, payment PINs, complete one-time passwords or other private authentication credentials.
11. Retention
We retain information for as long as reasonably necessary for:
- travel services;
- bookings;
- complaints and refunds;
- accounting and records;
- security;
- applicable legal requirements.
Information no longer reasonably required will be deleted, anonymized or otherwise handled according to applicable requirements and practical recordkeeping needs.
12. Cookies and Website Technologies
AfghanTours.com may use cookies or similar technologies necessary for functionality, security, session management or user preferences.
If non-essential analytics or advertising technologies are introduced, the applicable notice and this policy should be updated where appropriate.
13. Marketing
Communications necessary to respond to an inquiry or administer a booking are not marketing.
Recipients of optional promotional communications may ask to stop receiving them.
14. Accuracy and Access
Travelers may contact AfghanTours to request correction of inaccurate personal information.
Other requests will be handled subject to applicable legal, security and record-retention requirements.
15. Children
When travel is arranged for a child, information should be provided by or with the involvement of a parent, guardian or responsible adult.
AfghanTours does not intentionally use children’s information for unrelated marketing.
16. Third-Party Websites
Third-party websites and services have their own privacy practices.
AfghanTours is not responsible for independently operated third-party privacy practices.
17. Changes to This Policy
We may update this Privacy Policy as services, payment systems or applicable requirements change.
The current version will be published on AfghanTours.com with its effective date.
18. Contact
James Tourist & Travel Agency
Operating as AfghanTours.com
Tour Operator License: ATO-KBL-1617
2nd Floor, Majid Mall
Shahr-e-Naw, District 10
Kabul, Afghanistan
Email: info@afghantours.com